Confidentiality & Privacy Policy

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 Effective Date: 27th July 2023

Leash Free Hounds

At Leash Free Hounds, your privacy is important to us. This Privacy & Confidentiality Policy outlines how we collect, use, store, and protect your personal information across all interactions with our business, including but not limited to our website, emails, social media, forms, training services, and general correspondence.

We may collect personal details including, but not limited to:

• Name
   
• Email address
   
• Phone number
   
• Address
   
• Information about your dog(s)
   
• Any other information you voluntarily provide during consultations, sign-ups, bookings, or communications
   

This information may be collected via:

• Our website (forms, contact pages, course enrolment)
   
• Email or phone correspondence
   
• Social media messaging
   
• In-person interactions
   

We use your information to:

• Respond to inquiries and provide tailored support
   
• Deliver training services and updates
   
• Send relevant marketing or promotional materials (if opted in)
   
• Maintain accurate records for operational and legal purposes
   
• Improve our services and customer experience
   

We will never sell or share your information with third parties without your explicit consent, unless legally required.

We take reasonable steps to ensure your information is securely stored and protected from loss, misuse, unauthorized access, alteration, or disclosure. This includes the use of password-protected systems and secure communication platforms.

Leash Free Hounds is committed to maintaining the confidentiality of our clients and their dogs.

By engaging our services, you acknowledge and agree that video or photo content captured during training sessions may be used for educational, promotional, and marketing purposes, including on social media, websites, or within online courses.

We want to assure you that while training footage may be publicly shared:

• Personal identifying information such as your full name, home address, phone number, or contact details will never be disclosed.
   
• We take care to protect your privacy and will avoid sharing any content that could reasonably be used to identify you unless we have your explicit consent.
   

If you prefer not to have any footage or photos shared, please let us know in writing, and we will gladly respect your request.

All Leash Free Hounds staff and contractors are bound by confidentiality agreements and are expected to uphold professional standards in handling client information.

We retain personal data for as long as is necessary to provide our services, meet legal obligations, resolve disputes, and enforce agreements. You may request that your data be updated or deleted at any time, subject to applicable laws.

• You may request access to the personal data we hold about you at any time.
   
• You can opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly.
   
• You may request corrections or deletions to your personal data by emailing us at the address below.
   

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will always be available on our website, with a revised effective date.

If you have questions about this Privacy & Confidentiality Policy, or wish to update your information, please contact:

Leash Free Hounds
Email: harley@leashfreehounds.com.au
Phone: 0433 711 637

Your trust matters to us. Thank you for choosing Leash Free Hounds.